The cleaners on our platform are self employed individuals who run their own cleaning micro-business through our marketplace. We use a third party company called 'Onfido' to check the cleaner's identity.
Helpling is an open marketplace and the platform enables customers to go through their own "selection process". We make a note of all customer feedback and rate all the cleaners on three main categories: Quality, Communication and Reliability. We have a dedicated Cleaner Support Team who keep track of these ratings and make sure that we only present the best cleaners in our marketplace.
All bookings are made online. If you'd like to book with us and encounter any problems, please let us know and we'll be more than happy to help.