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To request a change, just send your cleaner a change request through your online account.  Click on the order from the list of 'Current orders', th...

To request a change to your entire order, just send a change request through your online account.  Click on the order from the list of 'Current orders&...

Unfortunately, we don't have a feature that will allow you to amend an existing request, however you can just drop us an email with your changes and we&...

If your cleaner has already added their holiday to their account, you'll be able to request a replacement through the notification email. Otherwise, j...

We're sorry to hear that your cleaner is leaving! We're glad to have been able to help with your cleanings so far and endeavour to continue. If a ...

If for any reason you no longer wish to continue with your current cleaner, you can replace your cleaner through your account.  Click on the order from the...

All cleaners are aware that should they not be able to attend a booking, they should aim to give at at least a day notice to the customer and offer to resch...