To request a change, just send your cleaner a change request through your online account. Click on a specific date and then click on 'Reschedule appoi...
Tue, 7 Feb, 2023 at 5:07 PM
To request a change to all your bookings, just send a change request through your online account. Click on 'Manage booking details - Reschedule all ap...
Tue, 7 Feb, 2023 at 5:08 PM
Unfortunately, we don't have a feature that will allow you to amend an existing request, however you can just drop us an email with your changes and we...
Wed, 27 Nov, 2019 at 4:53 PM
If your cleaner has already added their holiday to their account, you'll be able to request a replacement through the notification email. Otherwise, ...
Wed, 27 Nov, 2019 at 4:54 PM
We're sorry to hear that your cleaner is leaving! We're glad to have been able to help with your cleanings so far and endeavour to continue. If ...
Wed, 27 Nov, 2019 at 4:54 PM
If for any reason you no longer wish to continue with your current cleaner, you can replace your cleaner through your account. Simply click on 'Replace...
Tue, 7 Feb, 2023 at 5:17 PM
All cleaners are aware that should they not be able to attend a booking, they should aim to give at at least a day notice to the customer and offer to resch...
Tue, 7 Feb, 2023 at 5:13 PM
