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Payment handling

Which payment methods do you offer?
All payments are made by card through the website. We use a secure payment provider (Stripe) and we can never view your card details. Unfortunately, payin...
Wed, 27 Nov, 2019 at 5:09 PM
Can I pay in cash?
No - all cleaners on Helpling are paid through the platform and are aware that they shouldn't accept cash instead. It is a breach of both customer and p...
Thu, 10 Aug, 2023 at 5:18 PM
When will I be charged?
We advise the cleaners to request payment as soon as possible following the clean, however it can also happen a couple of days after the booking.
Thu, 10 Aug, 2023 at 3:16 PM
What is Stripe?
To ensure highest standards of security and stability, we chose to partner with Stripe. Stripe is a third-party secure-payment provider. Stripe holds all y...
Tue, 13 Dec, 2022 at 12:26 PM
How can I change my payment details?
You can change your card details through your account. Click on 'Account Settings' and then 'Edit' under Payment Method.
Wed, 27 Nov, 2019 at 5:13 PM
I have received an email saying that my payment has failed - what can I do?
When we are unable to take a payment, we will send you an email informing you of the failed attempt.  You can change your card details through your account...
Tue, 7 Feb, 2023 at 5:40 PM
The appointment took place, but I have not been charged yet, what do I need to do?
The payment is processed only after your cleaner has confirmed that they have completed the scheduled clean - this is usually done as soon as the booking ha...
Thu, 10 Aug, 2023 at 5:20 PM
I was charged a wrong amount, what should I do?
In case of any problems regarding the payment process please send an e-mail to and we'll do all we can to assist.
Wed, 27 Nov, 2019 at 5:15 PM
Do I have to pay for travel?
There is no charge for travel expenses. Cleaners are able to choose in which areas they'd like to work and are not obliged to accept any offers sent to ...
Wed, 27 Nov, 2019 at 5:18 PM
Can I tip my cleaner?
Yes! We know that sometimes our customers want to say an extra thank you to their cleaners for their hard work. Just drop us an email letting us know how mu...
Tue, 7 Feb, 2023 at 5:41 PM